ABOUT US

At Marotta Rent a Car, we adhere to a set of fundamental values that have guided our success for over 4 years.

1. COMMITMENT TO QUALITY OVER QUANTITY

We take pride in our commitment to providing an unparalleled service of excellence, where quality surpasses quantity. By focusing on a select clientele, we ensure the highest standards and maximum satisfaction. Our dedication is to offer the best the market can provide rather than pursuing a large volume of customers, risking a compromise in service quality.

2. PERSONALIZED SERVICE TAILORED TO EACH CUSTOMER

Recognizing the uniqueness of each customer and their specific needs, we offer a wide range of services to tailor solutions to individual wishes. Our approach is not based on generic special offers but on a careful evaluation of each service. Our experienced staff continuously develops new proposals to meet the evolving needs and desires of every customer.

3. 24/7 CALL CENTER SUPPORT BY SPECIALIZED STAFF

Our commitment to service extends to our 24/7 call center, operated by skilled personnel. This ensures continuous availability and adds an extra layer of security in case drivers’ mobile phones are temporarily unavailable. This approach enhances travel safety, preventing distractions for our chauffeurs and minimizing risks for our customers.

4. CENTRAL OFFICES IN THE HEART OF DUBAI

Our physical offices are strategically located in the center of Dubai, providing customers with a convenient reference point for all their needs. Unlike services in suburban areas, our central location enhances accessibility and comfort for our valued clientele.

5. DEDICATED MULTILINGUAL CALL CENTER OPERATING ROUND-THE-CLOCK

Our strength lies in our 24/7 multilingual call center, equipped with skilled staff capable of providing real-time information on travel, recommendations for restaurants and hotels, sightseeing suggestions, reservation management, and even event organization. Our staff maintains constant control over the position of drivers and cars, ensuring zero margin of error.

6. LATEST CAR MODELS AND CONSTANT FLEET RENEWAL

Excellence is synonymous with perfection for us. Therefore, we invest in using the latest and best-performing cars on the market. Our Vip Limousine car fleet undergoes constant renewal, ensuring customers always experience top-notch vehicles with exceptional performance.

7. UNCOMPROMISING COMMITMENT TO CUSTOMER AND DRIVER SAFETY

Our foremost priority is the safety of our customers. Our cars undergo regular maintenance following automaker-prescribed schedules, leaving no room for compromise on safety. We prioritize customer and driver security, never cutting corners on maintenance.

8. FLEXIBILITY TO ACCOMMODATE LAST-MINUTE REQUESTS

As the sole owner of our car fleet, we have the capability to accommodate every last-minute request swiftly. Whether customers wish to change their chosen car or find themselves stranded due to other rental services, we can respond promptly and efficiently.

9. IMMEDIATE AND EFFICIENT SERVICE

Our on-duty employees are ready to respond promptly to any service requests. The immediacy and efficiency of our services are a testament to our dedication to meeting and exceeding customer expectations.

10. PROFESSIONALLY HIRED CHAUFFEURS

All our chauffeurs are professionally hired, fostering trust and mutual confidence. Regular hiring ensures the highest level of responsibility and compliance with traffic regulations, guaranteeing consistency in service delivery.